Shipping policy
Shipping policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders over $500 within Toronto area. For orders under $500, we charge $25 for local delivery.
Deliveries are made throughout the week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Studio pickup
You can skip the shipping fees with free local pickup at Distillery District, Was Goods Building, 213-15 Case Goods Lane, Toronto, ON M5A 3C4. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Marianne Fowler Studio is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at marianne.fowler@sympatico.ca with your name and order number, and we will look into it for you.
If you have any further questions, please don't hesitate to contact us at marianne.fowler@sympatico.ca